Refund policy
At StartupZone, customer satisfaction is our priority. We aim to provide high-quality gaming machines and excellent service. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
You may request a refund under the following conditions:
The product was damaged during shipping or has a manufacturing defect.
The wrong item was delivered.
The product is unused and in its original packaging (for eligible return cases).
Refund requests must be made within [X] days of receiving the product.
2. Non-Refundable Cases
We do not offer refunds in the following situations:
Change of mind or personal preference.
Damage caused by misuse, improper handling, or unauthorized repairs.
Minor variations in color, design, or features that do not affect functionality.
Digital or downloadable products.
3. Refund Process
To request a refund, follow these steps:
Contact Us with your order details and reason for refund.
Provide clear photos or videos of the issue for verification.
If approved, we will provide return instructions (if applicable).
Once we receive and inspect the returned item, your refund will be processed.
Refunds will be issued to the original payment method within [X] business days.
4. Exchange Option
Instead of a refund, you may choose a replacement product if eligible. Exchanges are subject to product availability.
5. Shipping Costs
If the refund is due to our error (damaged, defective, or wrong item), we will cover the return shipping costs.
If the refund is requested for other reasons, the customer is responsible for return shipping fees.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time:
Check with your bank or payment provider.
Contact your credit card company, as processing times may vary.